bontogel Privacy Policy
This page describes what we collect when you use bontogel and how we keep that data protected. We operate our platform under strict data-handling practices designed to safeguard account information, transaction records, and personal details. Our commitment is transparent: we explain what we gather, why we need it, and who may access it.
We at bontogel process personal data only for purposes essential to operating our sportsbook, live-dealer tables, and slot games. Your data travels through encrypted channels and is stored on secure servers. We never sell your information to third parties for marketing. This policy applies to all users accessing bontogel via Android, iOS, or desktop, regardless of whether they are in Jakarta, Surabaya, Bandung, or Medan.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What We Collect on bontogel
We collect your email address, phone number, and full name during account registration. We also gather your date of birth and residential address to comply with Know Your Customer (KYC) rules. When you deposit funds via DANA, e-wallet, mobile banking, or local paymentwe receive confirmation data from the payment provider. Bank transfers through online payment, e-wallet, mobile banking, or local payment create transaction logs that we retain for audit purposes.
We track your login history, device type (Android or iOS), IP address, and browser fingerprint for security. When you place a wager on Liga 1 matches, Piala AFF, or esports events like Mobile Legends and Free Fire, we log the bet slip and outcome. Live-dealer session data—including which blackjack, roulette, or baccarat table you joined and how long you stayed—is recorded for compliance.
Cookies stored on your device help us remember your language preference and keep you signed in. We use local storage to cache your account balance and recent transaction history so the app loads faster on slow networks. Push notifications on Android require your permission; we send alerts only for account security, withdrawal status, and optional promotional messages you have opted into.
How We Use Your Data on bontogel
We use your email and phone to verify your identity during KYC submission. We send password-reset links, deposit confirmations, and withdrawal notifications only to the address you registered. We analyse your betting patterns to detect unusual activity and prevent fraud—for example, if a withdrawal request suddenly originates from a different country, we may pause it pending manual review.
Your transaction data helps us reconcile accounts and settle winnings. We share deposit and withdrawal records with our payment processors (online payment, e-wallet, mobile banking, local payment, and your bank) so they can complete transfers. Our compliance team reviews KYC documents and account history to meet anti-money-laundering obligations.
We do not use your data for marketing emails unless you subscribe to our newsletter. We never sell your email or phone to third-party marketers. We do not share your bet history with sports leagues or regulatory bodies unless a court order compels us to do so.
Third-Party Processors and Your Rights on bontogel
Our servers sit outside Indonesia but comply with Indonesian data-protection standards. We use third-party vendors to process payments, store backups, and send emails. These vendors sign data-processing agreements promising to handle your information only as we direct. We do not control their internal security, but we audit them regularly.
You have the right to request a copy of your personal data held on bontogel. You may ask us to correct inaccurate information, such as a wrong phone number or address. You may request deletion of your account and associated data, subject to our seven-year legal retention window for transaction records. To exercise these rights, contact our support team via the in-app help menu or email.
We do not use automated decision-making to ban your account. Any account restriction is reviewed by a human operator on our compliance team before enforcement.
Cookies, Security, and Contact
We use session cookies to keep you logged in on bontogel. We use analytics cookies to count page views and measure app performance—never to track you across other websites. You can disable cookies in your browser settings, but this may affect your ability to use bontogel. We do not use third-party tracking pixels or retargeting ads.
We encrypt all data in transit using SSL/TLS. Your password is hashed and salted; we never store it in plain text. We do not share your password with anyone, including our support team. If you forget your password, we send a reset link valid for one hour. Two-factor authentication (2FA) via SMS is available for accounts that handle large withdrawals during Idul Fitri or Idul Adha tournaments.
If you have questions about this policy or wish to file a data-protection complaint, contact our support team. We aim to respond to inquiries within five business days. You also have the right to lodge a complaint with Indonesia's data-protection authority if you believe we have mishandled your information.
This policy was last updated in the current year. We may revise it if our practices change. We will notify you of material changes via email or in-app notification before they take effect.